ALPE consulting certified the SAP solutions support
ALPE consulting announces the successful completion of the audit of customers support center to meet the requirements of SAP and obtain SAP PartnerEdge PCoE (Partner Centre of Expertise) certificate.
As a result of the new SAP strategy, aimed to improving the quality of customer service, in 2012 all the partners providing support services must pass an audit of international technical support center of SAP AG. This status is given to SAP partners, which can guarantee high level of services and vendor solutions support services.
To get the Partner Center of Expertise (PCoE) certificate it is required to perform some necessary criteria to the partner. ALPE consulting Technical Support Staff have been trained and they are certified to work with SAP solutions, and there is a specialized solution for the company support calls registration - a system of SAP Solution Manager. The final checking step was the audit passage, during which the implementation of the service level agreement (SLA) and the possibility of ALPE consulting to provide the necessary level of service are evaluated .
Certification confirms compliance with the SAP standards and the service level offered by ALPE consulting, including the availability of certified professionals, provision round the clock support access and maintenance services in accordance with best SAP practices.
SAP Partner Center of Expertise Certificate guarantees ALPE consulting customers the following benefits:
- Obtaining an extended range of services and technical support services;
- Cooperation with a partner who has a strong presence in the market of SAP solutions and increases it.
“For our company SAP practice of is the main activity, we are partner of SAP since 2006 and the results of this audit again reflected a high level of professionalism and ALPE consulting status that were forming not for one year, which is a merit of the company as a whole, and of each employee in particular”, - said Alexander Schachner, ALPE consulting CEO. – “With the new status our customers can be assured that we provide full support in accordance with the technical and organizational standards of SAP”.
Get more information on the conditions of SAP PartnerEdge PCoE certification and ALPE consulting Technical Support opportunities, you can contact us by the most convenient for you way: